help.digitalretailer.comDRS Help Desk - Powered by Kayako Help Desk Software
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help.digitalretailer.com
Maindomain:digitalretailer.com
Title:DRS Help Desk - Powered by Kayako Help Desk Software
Description:-- DRS HELP DESK English (U.S.) Help Desk Submit a Ticket Knowledgebase CustomerSource DRS Tutorials Login --- Remember me Lost password Live Chat Software by Kayako Knowledgebase Public KB (25) Sales
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Website / Domain: |
help.digitalretailer.com |
HomePage size: | 23.991 KB |
Page Load Time: | 0.563943 Seconds |
Website IP Address: |
18.233.108.69 |
Isp Server: |
Massachusetts Institute of Technology |
help.digitalretailer.com Ip Information
Ip Country: |
United States |
City Name: |
Cambridge |
Latitude: |
42.365077972412 |
Longitude: |
-71.104522705078 |
help.digitalretailer.com Keywords accounting
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18.233.108.69 Domains
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-- DRS HELP DESK English (U.S.) Help Desk Submit a Ticket Knowledgebase CustomerSource DRS Tutorials Login --- Remember me Lost password Live Chat Software by Kayako Knowledgebase Public KB (25) Sales Info (19) Home -- SEARCH <<< CHROME USERS: If chat form appears blank maximize window to view operator replies. For after-hours emergency support follow the two-step instructions below. >>> Register Here access our KB and 30-day trials RMS & DRS News-Blog latest news & announcements Knowledgebase (KB) self-help articles, tips, & downloads 24/7 Troubleshooter quick solutions to common problems RMS Community Forum MS Dynamic's user-to-user forum Submit a Ticket (email reply) submit your question or request Welcome to DRS Help Desk (new user instructions below) Your one-stop resource center for Microsoft Dynamics RMS (Retail Management System), DRS Add-ins for RMS, POS 2009, and QuickSell 2000. DRS offers support by online chat, remote logon connection, email (submit a ticket), and our 24/7 self-service knowledgebase (KB). Registration is free and initial consultation is no charge (up to 30 minutes). Try us! Microsoft RMS users : We offer annual support plans starting as low as $395 for first year then 50% in subsequent years. Plan includes license for all DRS add-ins for the general market, plus suggested RMS updates, plus unlimited support for RMS/DRS on weekdays, 9am-6pm your local time (US/CA). After-hours support is available by e-ticket or emergency support at PPI (pay per incident) rates. Plan includes 24/7 access to our knowledgebase and self-service center. For details select live chat or submit a ticket. Step 1 : Register to gain access to our knowledgebase tips, FAQs, how-to articles, downloads, and more. Step 2 : View our news-blog to stay current on latest releases, updates, and announcements. Step 3 : Login to view our self-service knowledgebase and locate the answers and downloads you need. Step 4 : Can’t find what you are looking for? Click live chat image or Submit a Ticket in top menu. Not a DRS client ? Try us! Initial consultation is free (up to 30 minutes). Start a chat or submit a ticket. To purchase a Pay Per Incident (PPI) support session CLICK HERE . Service includes live chat with remote logon session plus email/ticket follow-up (if required). Support Hours Live Chat Support is available 9am-6pm on weekdays (excluding holidays), your local time in USA & Canada. RMS software maintenance plan subscribers are eligible for second tier and after-hours emergency support from Microsoft Dynamics (login to CustomerSource and select Support). For AFTER-HOURS EMERGENCY SUPPORT make sure to 1) CLICK HERE to purchase the support session and 2) Submit a Ticket above (or send message to support2@digitalretailer.com). Also try our 24/7 Troubleshooter above for DIY steps that may resolve the issue while waiting for assistance. Live Chat processing is based upon your local time zone in US/CA . Our system tracks IP address and company name to determine time zone eligibility. Requests placed before or after hours are not processed unless you submit a ticket (email support). Email response is same day to 48 hours depending on your SLA (service level agreement). Rapid-Response - Normal response time for chat support is less than 2 minutes. If the queue is full during normal hours, please try again later or submit a ticket for email support. Email response is same day for monthly support plan subscribers during regular weekday hours. Otherwise please allow 24-48 hours for ticket replies. Cut-off times - Please note we do not offer system upgrades or installs after 4pm weekdays. Also, please don't contact us Friday afternoon to install/upgrade/migrate a new or replacement PC that is not an emergency. ;-) No need to enroll for support services Registration is free and your initial consultation is no charge (up to 30 minutes). Try us! To optionally enroll in an enhanced monthly/annual support plan for both hardware and software, download, fill out, and return our Support Authorization Form . An agreement with credit card authorization is only required to activate an enhanced monthly/annual plan. Pay-per-incident support is available to all visitors (live chat or e-ticket). Terms and conditions for DRS Support services are detailed in our support agreement. Help Desk Software by Kayako...
help.digitalretailer.com Whois
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